Contact Us
Please fill in the contact form or contact us directly and we will answer your message as soon as possible.
Reservations
If you would like to make a reservation or require any reservation assistance, please contact us:
Istra / Dubrovnik
Call us:
Maistra Collection +385 52 808 000
Maistra Select +385 52 800 250
Maistra Camping +385 52 800 200
Monday to Sunday / 08:00 - 19:00
Email us: hello@maistra.hr
Send us a fax: +385 52 800 215
Write to us: V. Nazora 6, 52210 Rovinj, Croatia
Zagreb
Call us:
Maistra City Vibes +385 52 808 400
Monday to Sunday / 08:00 - 19:00
Email us: hello@maistra.hr
Send us a fax: +385 52 800 215
Write to us: V. Nazora 6, 52210 Rovinj, Croatia
Contact form
You can also send us your message or question via the contact form. We will answer as soon as possible.
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Frequently asked questions
How do I book accommodation online?
The online booking process is very simple, you choose the destination, property, and period of stay and follow the further instructions offered by the system. You guarantee your intention with a credit card or by paying the required advance payment amount, as outlined in the general terms and conditions of the selected price list. Before issuing the booking confirmation, the system requires you to confirm your acceptance of the general terms and conditions.
How will I know that my booking has been confirmed?
If you guarantee your booking with a credit card, then your booking is confirmed instantly. If you have opted to pay by bank transfer, your booking is pending until the payment is received on Maistra’s account. In both cases, you will receive a booking confirmation to your email address.
How can I book multiple rooms?
There are limitations, depending on the property, on the maximum number of accommodation units per booking. If you would like to book multiple rooms, the booking procedure needs to be repeated for the additional rooms, or you can contact the booking centre at +385 52 800 250 or hello@maistra.hr.
Is the ferry line to Island Hotel Istra and Hotel Katarina free of charge?
For guests staying at Island Hotel Istra and Hotel Katarina, the passenger fare is included in the price of stay. Customers using wellness services and guests of the Lanterna restaurant have free transportation by boat upon presentation of the receipt (on the return trip).
Does the campsite always have free places available for guests arriving without a booking?
While Maistra d.d. campsites can indeed accommodate a large number of people, they still tend to be fully booked during the peak season (from mid-July to mid-August). We recommend making a booking for any period of stay, especially for the main season.
All Maistra contacts
All contacts
MAISTRA d.d.
Human Resources
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 235
Tel. +385 (0)52 800 236
ljudski.potencijali@maistra.hr
Marketing
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 328
Fax: +385 (0)52 800 244
marketing@maistra.hr
Sales
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 250
Fax: +385 (0)52 800 215
hello@maistra.hr
Accounting
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 316
Fax: +385 (0)52 800 366
Hrvoje.Grubisic@maistra.hr
Finances
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 316
Fax: +385 (0)52 800 275
Hrvoje.Grubisic@maistra.hr
Treasury
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 316
Fax: +385 (0)52 800 275
Hrvoje.Grubisic@maistra.hr
Procurement
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 226
nabava@maistra.hr
Legal
52210 Rovinj, V. Nazora 6
Tel. +385 (0)52 800 204
Fax: +385 (0)52 811 540
pravni.poslovi@maistra.hr
HUP-ZAGREB d.d.
10 000 Zagreb, Trg Krešimira Ćosića 9
Tel. +385 52 808 721
info@hup-zagreb.hr
Headquarters office
Tel. +385 52 808 721
uprava@hup-zagreb.hr
Legal
Tel. +385 52 808 741
pravni.poslovi@hup-zagreb.hr
Human Resources
hr@hup-zagreb.hr
Finance
Tel. +385 52 800 316, Fax.+385 52 800 275
hrvoje.grubisic@hup-zagreb.hr
Procurement
Tel. +385 1 3658 488, Fax: +385 1 3091 263
nabava@maistra.hr
IT
ninoslav.priher@hup-zagreb.hr
Marketing
Tel. +385 52 808 790
Tihana.bazdargasljevic@maistra.hr
Reservations
Tel. +385 52 808 400, Fax: +385 52 800 215
hello@maistra.hr
