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COVID-19: Important information

YOUR WELL-BEING IS OUR HIGHEST PRIORITY

For us at Maistra Hospitality Group, the well-being of our guests, staff, and community comes first. This is why we are taking responsibility and carefully monitoring the situation concerning the coronavirus as well as undertaking steps in line with the recommended procedures and protocols issued by the Croatian National Institute of Public Health and the recommendations of the World Health Organization. We are participating in the Stay Safe in Croatia project which guarantees compliance with the current health and safety recommendations and their implementation.

[TEST INFO] To increase the level of safety and ensure that your holiday is as carefree as possible, we organise testing for all of our guests who stay at our properties in the destinations of Rovinj and Vrsar and for whom it is required in order to return to their country of residence. The price of a PCR test with results within 24 hours is HRK 375.00 + VAT (approximately EUR 50 + VAT), and the price of a lateral flow test with results in less than an hour is HRK 75.00 + VAT (approximately EUR 10 + VAT). Sampling is organised within Maistra’s properties.

For guests staying in Maistra hotels in Zagreb, coronavirus testing is organised according to the following prices: PCR test with results within 24 hours HRK 400.00 + VAT (approximately EUR 52 + VAT), and fast lateral flow test HRK 75.00 + VAT (approximately EUR 10 + VAT). Sampling is organised within the hotel.

Guests staying at Maistra’s hotels on the Dubrovnik Riviera can give their samples at a nearby institution. Find more information at the reception desk.

Test results are provided in both Croatian and English

Welcome to our hotels, resorts and camps – we look forward to welcoming you!

Prevention and Control

We have always taken the importance of maintaining high standards of hygiene and cleanliness seriously, and now more than ever, considering the current situation. We train and educate our employees on housekeeping and hygiene protocols on a daily basis. We have also made our already high standards regarding food handling even stricter, and we have increased the cleaning and disinfection frequency of all rooms and surfaces in the building, especially public areas and in particular high-touch surfaces.

In case you have been infected with the coronavirus or are worried that this may be the case, please contact the hotel’s staff.

Reception desk

• Possibility of electronic check-in via e-mail before arrival at your destination • Use of a protective barrier at the reception desk • Availability of protective masks, gloves and disinfectant on request • Availability of hand disinfectant at the entrance to the property, as well as the reception desk or lobby • Option of announcing your checkout in advance for the staff to be able to prepare your invoice and reduce the time spent at the reception desk

Restaurants & Bars

• Availability of hand disinfectants at entrances to restaurants and bars • Employees are trained to follow safety and hygiene standards while preparing food and serving guests • Staff follows good practices in maintaining personal hygiene (frequent hand washing, following hygiene regulations while coughing) • Maistra has implemented self-inspection following the company’s guidelines on food safety

Housekeeping

• Implementation of a new cleaning plan which includes disinfection of all surfaces and areas • More frequent washing and disinfecting of bed linen and towels • Special attention is given to disinfecting frequently touched surfaces in the accommodation unit (furniture, minibar, light switches, telephone, hair dryer, safe, knobs, remote control, taps, pushbuttons, hangers, etc.) • Implementation of a detailed plan of cleaning and disinfecting frequently touched objects and surfaces in public areas • Availability of hand disinfectant in different locations and areas of the property, including public toilets used by guests and staff and other relevant spaces

Beach, pool, spa

• All types of saunas are open thanks to the bipolar ionisers which ensure continuous sauna disinfection

Operational activities

We follow guidelines and recommendations of local authorities: https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/koronavirus-najnovije-preporuke/. • Regular hand washing with soap and water or using alcohol-based disinfectant • When coughing and sneezing, mouth and nose are covered with an elbow or a tissue which is later discarded and hands are washed • Avoidance of touching face, mouth, nose and eyes • Avoidance of close contact with people who are unwell or have symptoms such as high temperature, coughing and/or breathing difficulties • Avoidance of handshakes or close physical contact; maintaining social distancing • Mandatory use of protective gloves for the staff serving food and working in maintenance • Tracking staff body temperature using a contactless thermometer upon their arrival at work; keeping records to ensure health and safety of employees at all times • Employees who do not feel well should stay at home, contact their doctor and avoid going to a healthcare facility, unless advised by their doctor • A procedure in case of a coronavirus occurrence in any of our properties has been defined along with all of the standard operating procedures and contact numbers (https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/postupanje-zdravstvenih-djelatnika-u-slucaju-postavljanja-sumnje-na-novi-koronavirus-2019-ncov/)

Your safety is our priority – how can you help

All news about the practices, current offer and services of an individual property can be found on our website.

We will continue to follow the guidelines of the local and international health authorities and implement all relevant health and safety measures in order to provide our valued guests with a safe environment and a desired service level.

We hope that you and your family stay safe and that we will be able to welcome you soon! Maistra Hospitality Group