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MaiStar Rewards Club

With gratitude, from your first stay


Join MaiStar Rewards Club and enjoy our gratitude from your first stay.

Become a member

About the programme


As a member of MaiStar Rewards Club, you enjoy exclusive benefits across our extraordinary portfolio of brands.

MaiStar Rewards Club benefits

  • Up to 20% discount for bookings at maistra.com

    Accept our gratitude by considering the best deals prepared just for you. Get exclusive member rates for premium experiences by booking directly through the Maistra reservations centre at maistra.com

  • Collect points and redeem exclusive rewards

    Everyone will enjoy their stay, but only members of MaiStar Rewards Club will be rewarded with 10 points for every euro spent in our properties during their stay. Returns are greater with each higher tier. Spend points to get rewards and discounts only available to our members.

  • Exclusive members-only offers

    Our way is to treat each guest as a good friend coming to visit. As a member, you’ll get personalised offers, access to private sales on the maistra.com website and, to show you our gratitude – a birthday surprise.

  • Your online account – everything in one place

    We keep it simple. Track your booking history and points balance, find available rewards and share your points with family and friends. All in one place.

How it works


Find out more about our programme following the next few steps.

Membership tiers & Benefits


Your loyalty membership gives you access to a range of exclusive benefits the second you join the programme. Level upgrades are awarded according to the number of nights spent or the amount spent.

Maistar Blue

Level 1

Just register
Maistar Silver

Level 2

Stay 10 or more nights Spend 2.000 €
Maistar Gold

Level 3

Stay 25 or more nights Spend 7.000 €
Maistar Black

Level 4

Stay 40 or more nights and Spend 15.000 €
Explore all the benefits

Discover MaiStar experiences


Redeem your points toward selected rewards and experiences.

10,00 EUR Discount in Campsite Restaurants
6600 Points

Try out international delicacies or the interesting local cuisine with a 10,00 EUR discount at a restaurant of your choice in Maistra camps.

10% Off at the Restaurant  Basilico Pizza Pasta
3000 Points

Try out Italian-Istrian delicacies, such as truffle pizza or pasta with a rustic Istrian sauce at 10% off.

10% Off at the Tramontana Restaurant at the Resort Funtana
3000 Points

If you want to explore Croatian cuisine, come to the All-Inclusive Resort Funtana. Try out local delicacies at the traditional Croatian Tramontana restaurant with a 10% discount on food and drink.

10% Off on Drinks at Restaurant Lovor Real Grill at Family Hotel  Amarin
3000 Points

The Lovor Real Grill restaurant will take you on a magical journey through local culinary traditions, and we will make sure you don’t get thirsty. Exchange your MaiStar Rewards Club points for a 10% discount on drinks at the Lovor Real Grill for the Family hotel Amarin guests.

10% Off on Drinks at the Resort Funtana  Fresh Corner
2000 Points

When you eventually get thirsty from the sun and the sea, stop by at the Fresh Corner bar of the All-Inclusive Resort Funtana and grab a refreshing drink of your choice.

10% Off on Tennis Court Rental at the Villas Rubin Resort
1000 Points

If you cannot imagine a holiday without a tennis racket in your hand, exchange your MaiStar Rewards Club points for a 10% discount on tennis court rental at the Resort Villas Rubin. The discount is valid for one hour.

10% Off on Tennis Court Rental at the Vrsar Select Zone
1000 Points

Do you prefer active holidays? Exchange your MaiStar Rewards Club points for 10% off tennis court rental at the Vrsar Select zone. The discount is valid for one hour.

10% Off on Thai Massage at the Beach
1000 Points

You came on holiday to relax. Let yourself be pampered by professionals with a 10% discount on a Thai massage at the beach.

10% Off on the Healthy Programme at the Island hotel Istra
2000 Points

Discover what revitalisation of spirit and body means on the islet of St Andrew by exchanging your MaiStar Rewards Club points for a 10% discount on the Healthy Programme. The offer is valid for guests of the Island hotel Istra and All Suite Island Hotela Istra.

10% Off on Wellness Treatments at the Family Hotel Amarin
3000 Points

If there is one thing worth spending your MaiStar Rewards Club points on, it is the revitalisation of spirit and mind, and you can achieve it at the Marwell Wellness Centre. Exchange your points for a 10% discount on available treatments and enjoy.

100,00 EUR food and drink voucher at  hotel Monte Mulini
66000 Points

The offer designed to impress even the most discerning palate can be claimed at Monte Mulini restaurants and bars.

20,00 EUR Discount in Campsite Restaurants
13200 Points

Try out international delicacies or the interesting local cuisine with a 20,00 EUR discount at a restaurant of your choice in Maistra camps.

30,00 EUR Discount in Campsite Restaurants
19800 Points

Try out international delicacies or the interesting local cuisine with a 30,00 EUR discount at a restaurant of your choice in Maistra camps.

50,00 EUR Discount in Campsite Restaurants
33000 Points

Try out international delicacies or the interesting local cuisine with a 50,00 EUR discount at a restaurant of your choice in Maistra camps.

A 10% discount on a back&neck massage for guests of hotel Eden
2800 Points

Sometimes you just have to take a break and let yourself be taken care of by professionals. Exchange your points for a 10% discount on a 30-minute back&neck massage.

A 10% discount on Eden signature massage
3000 Points

A 10% discount on a sixty-minute massage sounds like the perfect way to relax your mind and body after an active day on holiday.

A 10% discount on food and drinks at hotel Eden
3000 Points

If you are a member of the MaiStar Black Rewards Club level, this is an offer for you. It can be claimed at all restaurants and bars at hotel Eden.

A 10% discount on tennis court hire for guests of hotel Eden
1000 Points

Does your ideal holiday include playing tennis? Exchange your MaiStar Rewards Club points for 10% off tennis court rental.

A 100,00 EUR food and drink voucher for guests of Grand Park Hotel Rovinj and hotel Adriatic
66000 Points

You decide how you wish to pamper your senses. A 100,00 EUR food and drink voucher per room is valid for Cap Aureo, Laurel&Berry, Brasserie Adriatic and Kantinon Tavern.

A 100,00 EUR wellness voucher for guests of Grand Park Hotel Rovinj and hotel Adriatic
66000 Points

The voucher includes luxurious treatments to rejuvenate your mind and body at one of the greatest Wellness&Spa centres in this part of Europe.

A 50,00 EUR laundry service voucher for guests of Grand Park Hotel Rovinj and hotel Adriatic
25000 Points

Grand Park Hotel Rovinj is teeming with small secret delights. There is so much to see in Green Istria. If you wish to extend your stay or you have already booked enough time for an unforgettable holiday, laundry service will come in handy.

A 50,00 EUR voucher at the Monte Mulini Art Wellness Centre
30000 Points

The luxurious Art Wellness Centre will help you relax and our professional services to fully indulge no matter which treatment you choose.

A 70,00 EUR food and drink voucher for guests of hotel Lone
46000 Points

At hotel Lone restaurants and bars, we try to use exclusively fresh and healthy produce, which goes hand-in-hand with astonishing flavours and the greatest culinary techniques. You’ll see it when you try it.

A fifty-minute Muscle massage for guests of hotel Lone
46500 Points

Sometimes 50 minutes is all it takes to have quality me-time. Especially if you use that time for a muscle melt massage.

A sixty-minute Relax & sleep massage for guests of Lone hotel
41300 Points

Keeping up with the contemporary lifestyle requires charging your batteries every now and then. A free sixty-minute relax&sleep massage at the minimalist Wellness centre at Lone hotel might be just what you need.

A thirty-minute Back&neck massage for guests of hotel Lone
30800 Points

We would be happy to recommend a way to relax to the fullest while on holiday, but you already know that a thirty-minute back&neck massage is a great choice.

Booking the Desired Campsite Accommodation Unit Number
60000 Points

If you already know in what part of our camp you want to spend your holiday, use your MaiStar Rewards Club digital card points to book the desired accommodation unit number.

Campsite Porto Sole Daily Family Bathroom Hire
26400 Points

Maximum privacy for maximum enjoyment. That is how we would describe the daily hire of family bathrooms at our camps. You can hire them for a day or longer.

Campsite Tumble Dryer Tokens
2200 Points

You can exchange the points collected on your MaiStar Rewards Club digital card for free access to tumble dryers. This is especially useful for longer stays.

Campsite Washing Machine Tokens
4400 Points

You can exchange the points collected on your MaiStar Rewards Club digital card for free access to washing machines. This is especially useful for longer stays.

Daily Campsite Family Bathroom Hire
6600 Points

Maximum privacy for maximum enjoyment. That is how we would describe the daily hire of family bathrooms at our camps. You can hire them for a day or longer.

Daily Campsite Refrigerator Hire
6600 Points

On hot summer days, there’s no better way to spend your MaiStar Rewards Club points than hiring a refrigerator. Fill your refrigerator with ice cream, fruit, and refreshing drinks for a day or more and enjoy your holiday.

Dinner at the Kantinon Tavern for guests of Hotel Adriatic
20000 Points

The Kantinon Tavern, only a five-minute walk away from the hotel, is a place where the chef and the staff create unforgettable specialities using local ingredients. Discover what we mean at a three-course dinner. This Reward is valid for a single-person menu

Dolphin watching for guests of Grand Park Hotel Rovinj
50000 Points

For a truly spectacular experience, hop onto the hotel boat Suzume and embark on a two-hour dolphin-watching adventure accompanied by a professional skipper. A luxury to savour.

Early Check-in at Maistra Campsites
15000 Points

This reward is for those who plan to arrive at their destination early. Use your points for early check-in in our camps and enjoy the extra time you have at your disposal.

Exclusive private dinner on the terrace of the Amatis Restaurant
57000 Points

Enjoy a romantic dinner for two on the terrace of the Amatis Restaurant in an unforgettable ambience. An exquisite five-course menu and moonlight that envelops the bay will add to the remarkable experience. This Reward is valid for a single-person menu

Four-course dinner and wine pairing at Brasserie Adriatic
30000 Points

Food and wine pairing is a truly remarkable organoleptic experience. It is especially so when there are four courses of Mediterranean specialities with a local twist. This Reward is valid for a single-person menu

Free Bicycle Hire at the Villas Rubin Resort
3500 Points

Istria has a host of tended cycling trails worth exploring. If you like to cycle, exchange your MaiStar Rewards Club points for an extra hour of bicycle hire at the Villas Rubin Resort.

Free car wash for guests of Grand Park Hotel Rovinj and hotel Adriatic
20000 Points

Rovinj is a luxury car destination, which means that you’ve travelled hundreds of kilometres to enjoy a well-deserved holiday. While you are resting from the trip, we will make sure your car is sparkling clean inside and out.

Free Dinner at the National Restaurant on the Island of St Catherine.
33000 Points

The offer is valid for guests of the Katarina Island Hotel for a free-of-charge buffet dinner at the National restaurant from 23 May to 18 September. This Reward is valid for a single-person menu.

Free Entrance to the Island hotel Istra Wellness Centre
17000 Points

Reinvigorate your spirit and body with jacuzzis, saunas, massages and aromatherapy at the Island Hotel Istra Wellness Centre.

Free hour of personal trainer services for guests of Grand Park Hotel Rovinj
15000 Points

A holiday doesn’t have to mean no exercising. Exchange your MaiStar Rewards Club points for a sixty-minute one-on-one session with a personal trainer and maintain your form.

Free minibar refill for guests of  hotel Eden
27300 Points

Yes, we know that drinks, sunsets and your significant other make a perfect evening. That’s why we have included a free minibar refill into the offer for MaiStar Black members. The offer includes non-alcoholic drinks only.

Free minibar refill for guests of Grand Park Hotel Rovinj
35000 Points

What comes more naturally than having a drink while watching a romantic sunset or with conversation long into the night? Exchange your MaiStar Rewards Club points for a free minibar refill.

Free minibar refill for guests of Hotel Adriatic
25000 Points

You’re on holiday, treat yourself and we will treat you to a free minibar refill.

Free minibar refill for guests of hotel Eden
20500 Points

Yes, we know that drinks, sunsets and your significant other make a perfect evening. That’s why we have included a free minibar refill into the offer for MaiStar Gold members. The offer includes non-alcoholic drinks only.

Free parking in the garage for guests of Lone hotel
10000 Points

The last thing that should be on your mind while on holiday is paying for parking. Exchange your points for a day of free parking in the garage at Lone hotel and enjoy the new exciting experiences without a care.

Free Pet Accommodation at Campsite
4300 Points

We know your pets are fully-fledged members of the family and that without them, your holiday would not be complete. That’s why you can exchange your MaiStar Rewards Club digital card points for free accommodation for your pet at our camps.

Free Pet Accommodation at Mobile Homes
6600 Points

We know your pets are fully-fledged members of the family and that without them, your holiday would not be complete. That’s why you can exchange your MaiStar Rewards Club digital card points for free accommodation for your pet at our camps.

Free Tennis Equipment Hire at the Villas Rubin Resort
2198 Points

If you like to break a sweat on the tennis court before swimming and sunbathing, exchange your MaiStar Rewards Club points for an extra hour of tennis equipment hire at the Villas Rubin Resort.

Free Tennis Equipment Hire at the Villas Rubin Resort.
1320 Points

If you like to break a sweat on the tennis court before swimming and sunbathing, exchange your MaiStar Rewards Club points for an extra hour of tennis equipment hire at the Villas Rubin Resort. Rent tennis balls.

Head acupressure treatment for guests of Grand Park Hotel Rovinj
30000 Points

Immerse yourself in a specially run bath and relax to the fullest for a rejuvenating after-feeling.

Late Checkout from Maistra Campsites
15000 Points

You’re enjoying the camp so much that you don’t want to go home? We understand. Use your MaiStar Rewards Club digital card points to stay at the camp for longer and check out later.

One-day bike hire for guests of hotel Lone and hotel Eden
17820 Points

Istria is known for its numerous biking trails passing through some of the most beautiful landscapes you can imagine. Choose a trail that suits your pace for maximum fun.

One-day electric bike hire for guests of hotel Eden, hotel Lone, hotel Monte Mulini, Grand Park hotel Rovinj
26400 Points

A holiday in Istria is a perfect opportunity to explore. Hop onto an electric bike and just hit the road. You may end up on a wine road or a in renowned Istrian olive grove.

One-day electric scooter hire for guests of Grand Park Hotel Rovinj
10000 Points

An electric scooter ride to Rovinj sounds like the sign of a holiday full of experiences, don’t you agree? While you’re there, treat yourself to a glass of local malvazija or teran wine.

One-day use of the Muse device for guests of Grand Park Hotel Rovinj
1000 Points

Muse is a state-of-the-art device that uses real-time biofeedback and unites technology and meditation to help you refocus during the day and rest during the night.

One-hour electric scooter hire for guests of hotel Monte Mulini
9240 Points

No matter whether you want to explore the serene bay surrounding the hotel or take an electric scooter ride to Rovinj, you will have a blast.

One-hour kayak hire for guests of Monte Mulini hotel
13200 Points

You can explore the bay surrounding the charming Monte Mulini hotel by taking a kayak ride. Don’t forget to enjoy every moment of it!

One-hour SUP hire for guests of Monte Mulini hotel and hotel Lone
13200 Points

If your sense of balance is on point and you’re into active holidays, claim your points for two extra hours of SUP hire. What stories you will tell at dinner...

One-hour tennis court rental for guests of Grand Park Hotel Rovinj
20000 Points

We know that you don’t want to give up playing your favourite sport while on holiday. Or perhaps true relaxation begins after you burn off some energy? We’ve got what you need.

Private use of the sauna for guests of Grand Park Hotel Rovinj
35000 Points

All the possibilities of this exclusive offer are too numerous to fit in the title. You can use the private outdoor sauna, the Cold Plunge pool, the outdoor relaxation area, fresh fruit and snacks. The offer includes a max of 6 persons for 1 hour.

SPA treatment at the Monte Mulini Art Wellness Centre
9900 Points

Rejuvenate your spirit and body with a free twenty-minute relaxing treatment at the Art Wellness Centre.

Take a Picnic Basket to the Beaches of the Island of St Andrew
20000 Points

The island hides many coves and beaches. Find one for yourself and enjoy the sunset with a romantic picnic basket. The offer is valid for guests of the Istra Island Hotel and Istra All Suite Island Hotel.

Tasting menu at the Cap Aureo restaurant
50000 Points

A dinner where each of the five courses tells a new story. A gourmet spectacle at the Cap Aureo restaurant includes professional food and wine pairing. This Reward is valid for a single-person menu.

Three-course dinner and wine pairing at Brasserie Adriatic
25000 Points

Food and wine pairing is a truly remarkable organoleptic experience. It is especially so when there are three courses of Mediterranean specialities with a local twist. This Reward is valid for a single-person menu

Three-course dinner at Lone hotel’s “E” restaurant
39600 Points

Your only job is to choose between a fish and a meat three-course menu, enjoy your dinner and relax in the capable hands of the talented chef. This Reward is valid for a single-person menu

Three-course dinner at Lone hotel’s Tekka restaurant
39600 Points

Savouring Japanese food on an attractive organic garden terrace truly is a remarkable experience. It gets even better when your three-course dinner is created by a renowned chef. This Reward is valid for a single-person menu

Upgrade your accommodation to a Bay Suite or Gallery Suite at Lone hotel
33000 Points

This offer includes the Bay Suite and the Gallery Suite and is valid for one day. Please check the room availability at the reception before claiming the points.

Upgrade your accommodation to an Executive Suite at the Grand Park Hotel Rovinj
46000 Points

An intimate atmosphere and carefully curated details can be found in the Rovinj Signature Suite, Sunset Signature Suite, Horizon Deluxe Suite and Island Deluxe Suite.

Whiskey tasting for guests of Hotel Adriatic
10000 Points

If you are a whiskey enthusiast or you would like to be one, taste four types of whiskey guided by our bartender. The tasting takes place at our Whiskey Library. This Reward is valid for a single-person.

XXL wellness treatment for guests of Grand Park Hotel Rovinj
25000 Points

Sometimes you need that little bit of extra time to fully relax. Exchange your MaiStar Rewards Club points and add an extra 20 minutes to your newly booked

With gratitude, from your first stay

Become a member of MaiStar Rewards Club and enjoy our gratitude from your first stay

JOIN NOW
How can I become a member of the MaiStar Rewards Club?

Firstly, we would be delighted to share a club with you!

Secondly, the membership process is initiated online or through direct contact with an employee of the Company.

The membership process is initiated online  when booking accommodation online on the official website of the company (after selecting the lowest online price offered – “Member-Only Rate”)  by filling in the online form on the official website of the company: [unijeti konkretnu poveznicu] Membership through direct contact with an employee is initiated  when booking through the reservation centre  at the reception of the property And thirdly, we can’t wait to have you on board!

I have joined the programme, but I cannot access my online account. What do I have to do?

Hey, we are here to help!

If you joined the programme while booking accommodation on maistra.com, through the reservation centre or at the reception of a property – you must activate the online account, or create access data. Click here to activate.

If your account has already been activated, but you are not sure about the accuracy of the entered password – please use the “forgotten password” option.

If a problem with sign-in still exists, please contact our membership support at the email address: loyalty@maistra.hr.

What are the different membership tiers and rewards?

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Is MaiStar Rewards Club membership paid?

Of course not: membership in the programme is free and voluntary.
How do I get my MaiStar Rewards Club card?

Actually, it’s pretty simple.

The card is issued in digital form, and, at the special request of the member, it is also issued in physical form. The digital card is activated automatically upon enrolment. The member receives instructions for downloading the card to his/her e-mail address specified when joining the programme.

How can I collect points?

By relaxing at your most favourite place on Earth!

In other words, programme points are collected when members have booked accommodation at Maistra directly through the company and paid for their stay directly to the company. Points are collected based on the use and payment of accommodation and non-board-based services. Non-board-based services are considered to be food and beverages, wellness and sports services and other services created on the spot at points of sale managed by the company.

Members who choose the flat-rate system in campsites are not entitled to collect points for accommodation, only for other services within campsites (restaurants, bars, etc.).

The condition for collecting points is the payment of the full amount of the bill for accommodation and other non-board-based services at the time of checkout from the property. Points have no cash value and are not exchangeable for cash.

Points are not collected for services performed and paid for before joining the programme or entering into force of the programme on 1 December 2021.

Points are added to the member’s account within 3 working days from checkout from the property.

What spending can I collect points on?

Valid accommodation costs

If a reservation includes accommodation for more members and/or accommodation units, points are collected by the member who personally stayed at the property included in the programme and paid the price of the booked accommodation. Points are earned on the price of accommodation in the accommodation unit in which the member stayed and on any additional two rooms covered by the same reservation.

Valid costs outside board

Points are earned on the costs of non-board-based services that are charged to the account of the accommodation unit in which the member who personally paid these costs stayed and paid at points of sale managed by the company, provided that the member presents a Programme loyalty card when paying or the employee is notified of the unique identification number of the card and that it is recorded in the system / on the account that the member has used his/her membership rights.

Invalid costs

Points are not earned on the price of:

a) Accommodation booked through travel organisers or online travel agencies (for example, Booking.com, Hotelbeds, Expedia); b) Non-board-based services provided and charged by external partners, even if the services are provided and charged on the premises of the company’s property (for example, beauty and hairdressing salons, shops, pedal boats and sunloungers for rent outside the company); c) Accommodation if the accommodation was won in a prize game or related to the use of vouchers; d) Non-board-based services provided as part of a private celebration organised at the company’s property (for example, christening, wedding, birthday celebration)

How can I check the status of collected points and available prizes?

It’s as easy as a Sunday morning, really. After creating access data for the online user account, the member will get access to his/her account. After logging in, the member can check the status of points and membership level, view active reservations and available rewards, and update the personal data processed under the programme.
How can I progress through MaiStar Rewards Club membership levels?

Oh, that is a good question!

The programme consists of four levels of membership that include different rewards.

MaiStar Blue is the basic level of membership that all members gain by joining the programme.

MaiStar Silver is the membership level awarded to members who stay 10 or more nights or collect 15,000 points within one calendar year.

MaiStar Gold is the membership level awarded to members who stay 25 or more nights or collect 40,000 points within one calendar year.

MaiStar Black is the membership level awarded to members who stay 40 or more nights or collect 100,000 points within one calendar year.

How will I know that I have moved to a higher level of membership?

If a member meets the conditions for acquiring a higher level of membership within one calendar year, nobody is happier than us!

His/her membership will be upgraded within 3 working days of checkout from the property. Otherwise, the member is awarded a lower level of membership at the end of the calendar year. If there are more members in the accommodation units covered by the same reservation who would be eligible for an upgrade to a higher level of membership on the basis of the reservation, membership is upgraded only for the member who booked and paid for the reserved accommodation in which he personally stayed.

What if I did not meet the conditions to remain at a higher level of membership?

If a member does not meet the preconditions for moving to a higher level of membership or acquiring a higher level of membership within one calendar year, the member shall be awarded a lower level of membership at the end of the calendar year.

But that doesn’t mean forever. You will always be able to move to a higher level of membership after meeting the necessary conditions.

How long are the points collected valid?

Short version, two years.

Long version… The collected points are valid for two years from the last day of stay in the property included in the programme.

The validity is extended for an additional two years each time a member makes a payment in accordance with these general terms and conditions in one of the properties from the programme. If the member does not make any payment within two years, all previously collected points are erased, without the possibility of being reinstated or replaced, but the membership in the programme remains valid.

Not all my points are recorded, what can I do?

We all make mistakes sometimes, but we will make it up to you.

If a member believes that there is an error in the points recorded on his/her account, he/she can contact the company with his/her inquiry by sending it to the e-mail address: loyalty@maistra.hr or by filling out a request for subsequent recognition of points in the user interface, in the points section.

Can I gift someone some of my points?

Yeah, sharing is caring!

Members can transfer points to each other by contacting the company at the e-mail address: loyalty@maistra.hr or by filling out a request for the transfer of points in the user interface, in the points section. Assigned points are not taken into account when determining the type of membership in the programme for the member who assigns or for the member who acquires points.

What should I do if I want to take advantage of the rewards to which I am entitled?

It’s simple, contact us.

The member must contact an employee of the point of sale where the selected reward is provided to verify the membership status and available rewards. The member must identify himself/herself with his/her digital card. When using the reward and issuing the invoice, points are used for the stated reward. To take advantage of certain rewards, a reservation is required in advance. More information can be found in the conditions/description of each reward.

Where can I find a list of current rewards?

A detailed list of current rewards is available at: www.maistra.com/loyalty/rewards.

The company may, at any time, change the list of rewards by deleting or adding an individual reward. The status of current rewards and the required number of points can be checked by the member using his/her online account.

I am a member of the old MaiCard Loyalty Programme, what happens to my membership?

The old “MaiCard” programme ceases to exist on 30 November 2021.

Members of the “MaiCard” loyalty programme become members of the MaiStar programme under the assumptions of the notice sent to each member of the “MaiCard” programme.

Rewards to which members of the “MaiCard” programme have acquired the right but have not used before the termination of the programme are cancelled. Members, in turn, acquire the appropriate equivalent under the MaiStar programme. “MaiCard” cards remain valid as programme cards.

What are the conditions and procedures for termination of membership?

A member may terminate his/her membership in the programme at any time by submitting a notice of termination to the email address: loyalty@maistra.hr.

Termination of membership implies withdrawal from the programme, which permanently terminates the existing relationship between the member and the company and terminates all rewards related to membership in the programme, with the deletion of the remaining unused points.

Termination of membership implies the termination of the processing of the member’s personal data collected and processed for the purpose of implementing the programme, which is regulated in more detail by the Information on personal data processing available on the official website of the company: [unijeti konkretnu poveznicu].

Any use of the card and user account in violation of these general terms and conditions may lead to cancellation of the card and deactivation of the account and cancellation of rewards, closing of the member’s account and deletion of all collected points, with notification to the member.

How is my personal data processed?

Information on the processing of personal data is available on the official website of the company: [unijeti konkretnu poveznicu].
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