ONLINE DISPUTE RESOLUTION

Pursuant to Article 14, paragraph 1 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, we hereby inform our consumers of the following:

• You can access the interactive platform for online dispute resolution via the following link: ec.europa.eu/consumers/odr.
• You can contact MAISTRA d.d., Rovinj by e-mail at hello@maistra.hr , and HUP-ZAGREB d.d. at hello@maistra.hr

MAISTRA d.d. and HUP-ZAGREB d.d. are under no obligation nor have they committed to use the services of entities specialising in alternative dispute resolution for consumer disputes. However, they do not exclude the possibility of participating in alternative dispute resolution at the suggestion of consumers, nor do they exclude the possibility of participating in other forms of out-of-court dispute resolution with consumers.

In the event of dissatisfaction with our services or business practices, we invite you to contact us directly at one of the e-mail addresses listed above or in accordance with the Notice on the Method of Submitting a Written Consumer Complaint, which is available here.