COVID-19: Important information
YOUR WELL-BEING IS OUR PRIORITY
YOUR WELL-BEING IS OUR PRIORITY
To Maistra Hospitality Group, the well-being of our guests, employees and the community is of the utmost importance. This is why we are taking responsibility and carefully monitoring the development of the situation as well as undertaking steps in line with the recommended procedures and protocols issued by the Croatian National Institute of Public Health and the recommendations of the World Health Organization. We are participating in the Stay Safe in Croatia project which guarantees compliance with the current health and safety recommendations and their implementation.
[DAILY REPORT] The latest number of confirmed cases of infection in Croatia: https://www.croatiacovid19.info/
[TEST INFO] To increase the level of safety and ensure that your holiday is as carefree as possible, we organize testing for all of our guests who stay at our facilities in the destinations of Rovinj and Vrsar and for whom it is required in order to return to their country of residence. The price of a PCR test with results within 24 hours is HRK 375 +VAT (approx. EUR 50 +VAT), and the price of a quick test with results in less than an hour is HRK 75 +VAT (approx. EUR 10 +VAT). Sample taking is performed within Maistra's facilities
For guests staying in Maistra hotels in Zagreb, coronavirus testing is organised according to the following prices: PCR test with results within 24 hours for HRK 400 v (approximately EUR 52 +VAT) and rapid antigen test for HRK 75 +VAT (approximately EUR 10 +VAT). Samples are collected in the hotel.
Guests staying at Maistra's hotels on the Dubrovnik Riviera can give their samples at a nearby institution. Find more information at the reception desk.
Test results are in Croatian and English.
Welcome to our hotels and resorts – we are waiting for you!
We understand your need to be flexible in these circumstances, so in order to make your travel planning easier, we now offer flexible booking conditions without any obligations and we guarantee cancellations free of charge.
To make a reservation and to learn more about the operational period of our hotels and resorts, visit our website www.maistra.com/accommodation
We have always taken the importance of maintaining high standards of hygiene and cleanliness seriously, and now more than ever, considering the current situation. We are training and educating our employees on housekeeping and hygiene protocols on a daily basis. We have also made our already high standards regarding food handling even stricter, and we have increased the cleaning and disinfection frequency of all rooms and surfaces in the building, especially public areas and in particular high-touch surfaces.
Here you can find all of the information about the current measures we have implemented in our facilities, as well as useful information regarding your arrival and stay at your destination.
Reception desk
Restaurants and bars
Housekeeping
Conventions
Kids Club at the family hotel Amarin
Beach, pool, spa
Operational activities
We follow guidelines and recommendations of local authorities: https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/koronavirus-najnovije-preporuke/.
Your safety is our priority – how you can help
In order to help us protect you and our staff, follow instructions and recommendations of the government:
PICTOGRAM
To cross the border easier and faster, we recommend that you send your data in advance using the website entercroatia.mup.hr. That way, you can avoid spending additional time at the border crossing since the border police will already have your data in the system.
On the European Commission website 'Re-open EU' you can find information on travelling within the borders of the European Union, situation on border crossings and all of the available transport and tourist services in the member states of the European Union.
For more information on the coronavirus, visit the official Croatian Government website www.koronavirus.hr/en
What do we need to enter Croatia?
Current information on entering the Republic of Croatia can be checked at www.koronavirus.hr/en.
To enter and stay in Croatia more easily, please complete an online form at entercroatia.mup.hr.
Are all of the amenities at the property available and what measures should guests follow?
Guests can use all of the amenities at the property. Opening times of restaurants, bars, wellness and spa centres, and sports facilities are available on the property’s website.
According to the latest recommendations and decisions of the relevant institutions, face masks must be worn in closed public spaces.
Do we have to be in self-isolation when we return home?
Please contact the appropriate authorities in your country of residence about the conditions of your return.
What happens if a guest is infected during their stay? What happens to others who stayed at the same property?
In case of a suspected COVID-19 infection, the hotel staff will contact the appropriate healthcare facilities, who will proceed in accordance with a defined protocol. The details of the protocol can be found at https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/postupanje-zdravstvenih-djelatnika-u-slucaju-postavljanja-sumnje-na-novi-koronavirus-2019-ncov
Do cancellation conditions change if a guest is infected?
They do not change.
How are the numbers of guests at the pool, beach, restaurant, and wellness centre, as well as the social distance between them, controlled?
At pools and beaches, social distancing is ensured by the sunlounger layout plan. Guests are also advised to follow protective measures in order to protect themselves, other guests and staff.
What has changed in comparison to 2019?
All of the news about the operation, current offer and service of an individual property can be found on our website.
We will continue to follow the guidelines of the local and international health authorities and implement all relevant health and safety measures in order to provide our valued guests with a safe environment and a desired service level.
We hope that you and your family stay safe and that we will be able to welcome you soon!
Maistra Hospitality Group